Terms of Service

1. About These Terms

These Terms of Service ("Terms") govern your use of INIS Energy's website and services. By using our services, you agree to be bound by these Terms and our Privacy Policy.

Service Provider: INIS Energy
Business Address: Cork, Ireland
Email: hello@inisenergy.com
Phone: +353 (0)21 XXX XXXX

2. Our Services

2.1 Energy Brokerage Services

INIS Energy provides the following services to Irish business customers:

• Analysis of your current electricity bills and usage patterns
• Comparison of available tariffs from Irish energy suppliers
• Identification of cost-saving opportunities
• Assistance with switching to more competitive energy plans
• Ongoing monitoring for better deals

2.2 Service Scope

• Services are available to Irish business and commercial customers
• We work with major Irish suppliers: Electric Ireland, Bord Gáis Energy, SSE Airtricity, Energia, Pinergy, Flogas, and others
• We compare both electricity and gas supply across all major suppliers
• Services cover SMEs, large energy users, multi-site operations, and property portfolios

3. User Responsibilities

3.1 Account Requirements

• You must be at least 18 years old to use our services
• You must represent an Irish-registered business or operate from an Irish address
• Provide accurate and up-to-date information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorised account access

3.2 Bill and Data Accuracy

• Provide complete and accurate electricity bills for analysis
• Ensure all usage data and supplier information is current
• Inform us of any changes to your energy requirements
• Verify all switching recommendations before proceeding

3.3 Prohibited Activities

You must not:

• Provide false or misleading information
• Use our services on behalf of a third party without their authorisation
• Attempt to access other users' accounts or data
• Interfere with our systems or security measures
• Use our services to violate any Irish or EU laws

4. Fees and Payment

4.1 Service Fees

• Bill analysis and comparison services may incur a fee as displayed during signup
• We may receive commissions from energy suppliers for successful switches
• All fees are clearly disclosed before any charges are made
• Payment processing is handled securely through Stripe

4.2 Refunds and Cancellation

• Service fees are non-refundable once bill analysis begins
• You may cancel your account at any time
• Ongoing monitoring services can be cancelled with 7 days' notice
• Refund requests will be considered on a case-by-case basis

5. Energy Supplier Relationships

5.1 Independent Brokerage

INIS Energy operates as an independent energy broker. We are not owned by or affiliated with any specific energy supplier, ensuring unbiased recommendations.

5.2 Switching Process

• We facilitate the switching process but do not directly supply energy
• Your energy supply contract will be with the new supplier, not INIS Energy
• We are not responsible for supplier service quality or billing issues
• Any disputes with suppliers must be resolved directly with them

5.3 Regulatory Compliance

Our services comply with regulations from the Commission for Regulation of Utilities (CRU) and other relevant Irish regulatory bodies.

6. Disclaimers and Limitations

6.1 Service Accuracy

• Savings calculations are estimates based on available data
• Actual savings may vary due to usage changes or tariff updates
• We cannot guarantee specific savings amounts
• Tariff information is subject to change by suppliers

6.2 Third-Party Services

We are not responsible for the performance, quality, or availability of third-party services including energy suppliers, payment processors, or other integrated services.

6.3 Service Availability

• We aim for 99% uptime but cannot guarantee continuous availability
• Planned maintenance will be notified in advance where possible
• We are not liable for losses due to service interruptions

7. Liability and Indemnity

7.1 Limitation of Liability

Our liability is limited to the maximum extent permitted by Irish law. We are not liable for:

• Indirect, consequential, or punitive damages
• Loss of profits, revenue, or business opportunities
• Damages exceeding the fees paid to us in the preceding 12 months
• Issues arising from energy supplier performance or billing

7.2 Statutory Rights

Nothing in these Terms limits your statutory rights under Irish and EU law, including applicable business and commercial customer protections.

8. Data Protection and Privacy

Your personal data is processed in accordance with our Privacy Policy and applicable data protection laws including GDPR and the Data Protection Act 2018. Please review our Privacy Policy for detailed information about how we handle your data.

9. Intellectual Property

• All website content, software, and materials are our intellectual property
• You may use our services solely for your business energy management purposes
• You may not copy, modify, or redistribute our content without permission
• Trademarks and logos remain the property of their respective owners

10. Termination

10.1 By You

You may terminate your account at any time by contacting us or using account deletion options in your dashboard.

10.2 By Us

We may suspend or terminate accounts for:

• Violation of these Terms
• Fraudulent or illegal activity
• Non-payment of fees
• Extended periods of inactivity

10.3 Effect of Termination

• Your data will be handled according to our Privacy Policy retention periods
• Outstanding fees remain payable
• Ongoing switching processes may be completed

11. Changes to Terms

We may update these Terms periodically. Material changes will be notified at least 30 days in advance via email or prominent website notice. Continued use of our services constitutes acceptance of updated Terms.

12. Governing Law and Disputes

12.1 Governing Law

These Terms are governed by Irish law and the laws of the European Union.

12.2 Dispute Resolution

• We encourage resolving disputes through direct communication first
• Unresolved disputes will be subject to Irish court jurisdiction
• You may also use alternative dispute resolution services
• EU consumers may access the Online Dispute Resolution platform: ec.europa.eu/odr

13. Contact Information

For questions about these Terms or our services:

INIS Energy
Email: hello@inisenergy.com
Phone: +353 (0)21 XXX XXXX
Address: Cork, Ireland

14. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.