Issues with Your Energy Account?
Billing disputes, rate queries, supplier problems—we're here to help resolve issues and ensure you're being treated fairly.
Common Issues We Resolve
How We Help
Expert support to resolve your energy account issues
Bill Analysis
We review your bills in detail to identify errors, overcharges, or incorrect tariff applications.
Supplier Liaison
We communicate with suppliers on your behalf, escalating issues where necessary.
Dispute Resolution
We help prepare and submit formal complaints, including CRU escalation if required.
Tariff Review
Check you're on the correct tariff category, DUoS band, and MIC for your business.
Refund Claims
If you've been overcharged, we help claim refunds and back-payments.
Ongoing Monitoring
We can monitor your account to catch issues early and remind you of renewal dates.
Common Billing Issues We See
Billing errors are the number one complaint category with the CRU. These are the issues we find most often on Irish business energy accounts.
Estimated Readings for 6+ Months
ESB Networks targets only four actual reads per year. If your meter is hard to access, estimates pile up and diverge from real usage—leading to bill shock when an actual reading finally happens.
Wrong DUoS Band Charges
Being on the wrong distribution tariff band costs businesses hundreds to thousands per year. ESB Networks has historically identified around 3,800 connections that were incorrectly classified.
Rollover Penalty Rates
Miss your contract renewal window and your supplier rolls you onto their default rates—typically 30–50% more expensive than a negotiated deal. Once rolled over, you're locked in for another 12 months.
PSO Levy Errors
The PSO levy has swung dramatically in recent years—from a credit of nearly half a billion euro to a charge of over €250 million. Rapid changes increase the risk of suppliers applying the wrong rate to your bill.
Incorrect MIC Charges
If your business inherited a previous tenant's Maximum Import Capacity or you've downsized without updating it, you're overpaying on both capacity charges and PSO levy. A 120 kVA excess alone costs over €8,000 per year.
Frequently Asked Questions
How do I know if my bill has an error?
Check whether your meter readings are marked "E" (estimated) or "A" (actual). If you've had several estimated bills in a row, the amounts may not reflect your real usage. Also look at your DUoS group number on the bill—if it doesn't match your current setup, you could be on the wrong tariff. We review all of this as part of our bill analysis.
What happens if I dispute a charge?
You start by raising the issue directly with your supplier. If that doesn't resolve it, you escalate in writing. If you're still not satisfied, the CRU offers a free, independent complaint resolution service. During the investigation, your supplier must pause collection on the disputed amount. We handle this process on your behalf.
Can I get a refund for past overcharges?
Yes. If we identify that you've been on the wrong DUoS band, overcharged on MIC capacity, or billed incorrectly, we pursue back-payments from your supplier or ESB Networks. The amount depends on how long the error has been in place, but for MIC and DUoS issues in particular, refunds can run into thousands of euro.