Account Management
Issues with Your Energy Account?
Billing disputes, rate queries, supplier problems—we're here to help resolve issues and ensure you're being treated fairly.
Common Issues We Resolve
Unexpectedly high bills
Estimated vs actual reading disputes
Wrong tariff being charged
Contract disputes
Unresponsive supplier
How We Help
Expert support to resolve your energy account issues
Bill Analysis
We review your bills in detail to identify errors, overcharges, or incorrect tariff applications.
Supplier Liaison
We communicate with suppliers on your behalf, escalating issues where necessary.
Dispute Resolution
We help prepare and submit formal complaints, including CRU escalation if required.
Tariff Review
Check you're on the correct tariff category, DUoS band, and MIC for your business.
Refund Claims
If you've been overcharged, we help claim refunds and back-payments.
Ongoing Monitoring
We can monitor your account to catch issues early and remind you of renewal dates.